Building unforgettable brands

Putting the senses at the heart of a truly authentic brand story to forge deeper emotional connections, every time.

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Kind Words From Our Clients

  • “The whole process has been truly eye-opening. Never before have I felt a clearer understanding of the brands in our business, how they are different yet the golden thread that ties them together. Our teams and agencies are so well equipped now to communicate consistently. It has literally affected everything we do.”

    Stephanie Hall.

    Board Director, Group Sales and Marketing, Exclusive Collection.

  • "Working with Gerri to develop a signature scent for a Hospitality client was special. Her deep understanding of olfactory design and how scent integrates with the wider sensory profile of the property helped us to create something truly unique and aligned. It's now a great foundation for us to build from."

    Jerome Moisan.

    Co-Founder, Pelegrims.

    A Pelegrims candle on a bed of grapes and vine leaves

  • "Our brand is no longer just words on a page. It speaks, feels and even tastes like us. It’s come to life as a fully immersive experience for our guests. The work on initiatives such as flavour profiles for the biscuits we serve with coffee, our tone of voice, uniform standards, and guest facing behaviours has helped us communicate in ways that are both authentic and memorable."

    David Connell.

    Group Director of Operations, Exclusive Collection.

    Image of a biscuit, cup and saucer and a takeaway afternoon tea box.

  • "Everything was always meticulously planned, innovative in approach and linked tangibly to what makes the Coutts brand so positively unique. Many a time I had a “wow, I never would have thought of that” moment.”

    Joe Norburn.

    Ex MD Digital, Innovation, Client Experience & Business Development, Coutts Private Bank.

    Image of front window at Coutts HQ on the Strand, London, decorated for Christmas

  • "BrandSensory helped us to craft a concept that went beyond traditional brand strategy and made it easy for our partners and suppliers to deliver the vision in a holistic way.”

    Jenny Caldecourt.

    Head of Group Marketing, Exclusive Collection.

    Image of a fireguard in the design of a phoenix

  • “Having the sensory cues defined at the briefing stage fundamentally drove our strategic intent for the design concept. So often overlooked, or shoehorned in at the end, it was refreshing to work from the senses as a starting point, which produced an excellent result and a very happy client."

    Tom Hughes.

    Tom Hughes Interior Design.

    Image of a presentation tray with various interior design items

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